At OHANKI – Flavors of Nagaland, your privacy is of utmost importance. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with our website or services.
By visiting our website or making a purchase, you agree to the practices described in this policy.
1. Your Privacy Matters
We value your trust. Any personal information you share with us is handled responsibly and used solely for the purpose of delivering a seamless and secure shopping experience.
2. Information We Collect
We collect the following types of information to fulfill your orders and enhance your experience:
a. Personal Information
- Name
- Email address
- Phone number
- Shipping and billing addresses
b. Payment Information
- Payment card details (processed securely via trusted third-party gateways such as Razorpay, Paytm, etc.)
Note: We do not store your full payment information on our servers.
c. Technical & Usage Information
- Device type, browser type, IP address
- Pages visited, time spent, and actions taken on our website
- Cookies and analytics tracking data (see our Cookie Policy for more details)
3. How We Use Your Information
Your data helps us serve you better. We use the information we collect to:
- Process and deliver your orders accurately and efficiently
- Communicate with you regarding your order status, updates, or issues
- Improve our website based on user behavior, preferences, and feedback
- Send promotional content or offers that may interest you
You may opt out of marketing communications at any time by clicking the “unsubscribe” link or contacting us directly.
4. Data Protection & Security
We implement industry-standard security measures to protect your data from unauthorized access, misuse, or disclosure.
- Payment transactions are encrypted and handled by certified third-party payment processors.
- Our systems are regularly monitored for vulnerabilities and updated to ensure data integrity.
- Only authorized personnel have access to your personal data for business operations.
5. Data Sharing and Disclosure
We do not sell, rent, or trade your personal data with any external entity. We may share limited data only in the following circumstances:
- With logistics and courier partners to fulfill and deliver your order
- With payment service providers to process transactions securely
- With analytics or service providers for website performance monitoring
- Where required by law, regulation, or legal request
6. Your Rights
We believe in giving you full control over your information. You have the right to:
- Request access to the personal data we hold about you
- Update or correct your personal details
- Request deletion of your data from our records (except where legally required to retain it)
- Withdraw consent to marketing communications or data collection at any time
To exercise any of these rights, please contact us at ohanki.dimapur@gmail.com.
7. Data Retention
We retain your data only for as long as necessary to:
- Fulfill your orders
- Comply with legal and tax obligations
- Improve customer service and site performance
After that, your data is securely deleted or anonymized.
8. Third-Party Links
Our website may contain links to external websites (e.g., courier tracking pages or social media). We are not responsible for the privacy practices or content on those sites. Please review their respective privacy policies before sharing any information.
9. Policy Updates
We may update this Privacy Policy periodically to reflect changes in our practices or regulations. Updates will be posted on this page with a new “Effective Date.” Please review this page regularly for the latest version.
10. Contact Us
If you have any questions, concerns, or requests related to your privacy or data:
OHANKI – Flavors of Nagaland
Email: ohanki.dimapur@gmail.com
Phone: 9233586484
Website: www.ohanki-nagaland.com